Shipping & returns

Shipping Policy

Our shipping cost is a flat rate of $9.95 per order to anywhere in the contiguous United States. Orders placed today are usually shipped the next business day by FedEx Ground. There may be some delays due to weekends or holidays, however. Some lightweight products may be shipped using FedEx Smartpost. We perform our own shipping, picking and packing at our warehouse in Ashville, Ohio. You can expect your order to arrive within 3-7 business days.

Signature Required - Orders where the customer requests Signature Required are subject to additional fees. These charges will not be displayed at the time of checkout. Customers requesting Signature Required will receive an email or phone call with the additonal charges. Once these charges have been approved by the customers, then the package will be released for shipment.

International Orders - Orders that are shipping to areas outside of the contiguous United States (Alaska, Hawaii, APO/FPO/DPO, Canada, etc.) are subject to additional shipping charges. These charges will not be displayed at the time of checkout. Customers requesting packages delivered to these areas outside of the contiguous United States will receive an email with the additional shipping charges. Once these charges have been approved by the customer, the package will be released for shipment.

LTL and Full Truck Load Orders - If your order is large enough to have to ship LTL or any freight method other than Fedex Ground or USPS, then you will be responsible for the additional shipping charges, even if your order qualifies for free shipping. We will notify you via email of the additional shipping charges before we ship your order. Once these charges have been approved and paid by the customer then the order will be released for shipment.

FiltersUSA is not responsible for lost packages due to incorrect shipping information provided on the order. Please make sure you've entered the correct shipping information at the time of checkout. Also, review the email confirmation of the order once your order is placed to insure the information entered is correct. If your order ships with incorrect information and we need to re-route or reship the order to the correct address, you will be charged an additional shipping fee for this service. Please notify us as soon as possible if you suspect your order is being shipped to the wrong address and we'll do everything we can to correct the issue before the order ships.

If, for some reason, you determine you no longer need the package after it has shipped and request that we stop the shipment and have it return to our warehouse, we will deduct a fee from your refund. If you refuse a shipment without contacting us first and the package is returned to us, we will also deduct a fee for the returned shipment. If you have any questions, please contact us at support@filtersusa.com.

Return Policy

If you are not completely satisfied with your purchase, you may return your order. You will need to return the merchandise within six months of the purchase date in its original packaging and original condition along with a copy of your order and a brief description of why you are returning the filter. You will also need to fill out our Product Return Request form. Once we receive your returned product, we will issue a refund back to the credit card you used to purchase the order. Please note, if you received the product you ordered but still wish to return the item, then you are responsible for return shipping. We can send you a return label, but the cost of the return label will be deducted from your refund. Shipping costs are not eligible for refund.

Please return unused product to:

FiltersUSA Returns
2938 State Route 752
Ashville, OH 43103

 

Product Not What You Ordered?

If you received a product incorrectly or received a product your did not order, complete the Product Return Request form, but DO NOT return the product until you've spoken with someone from our customer service team. If you believe you've received an incorrect item, please email us at support@filtersusa.com or call us at 847-669-3175. Please be prepared to provide the Reorder Part # listed on the filter you received.

 

Product Damaged in Shipping?

If your product was damaged during shipping, then complete the Product Return Request form, but DO NOT return the product until someone from our customer service team contacts you via email or phone. Your damaged product claim will process much faster if you speak with us first. Please be prepared to provide a picture of the damaged product. This will be necessary for us to approve a reship of the damaged item.

 

Tracking says order has been delivered but you never received it?

When your order ships, you will receive an email with the tracking number. You can use this tracking number to keep up with the status of your shipment. If the tracking information says your order has been delivered, but you did not receive the package, please call us within 7 days of the stated delivery. We can be reached at 847-669-3175 Monday - Friday 8am - 6pm EST. Or, you can email us at support@filtersusa.com . If we do not receive notification of the missed delivery in a timely fashion, then we will not be able to assist in the retrieval of the package.

 

Exchange Policy

Unfortunately we do not accept exchange requests at this time. However, should you need to return a product, you will need to complete the Product Return Request form and return your product to us. Once we receive the undamaged product, we will issue a credit back to the credit card you used to place the order. In the meantime, we suggest you place an order for the correct product.