Shipping & returns

Shipping Policy

Our shipping cost is a flat rate of $8.95 per order to anywhere in the contiguous United States. Orders placed today are usually shipped the next business day by FedEx Ground. Some lightweight products may be shipped using FedEx Smartpost. We perform our own shipping, picking and packing at our warehouse in Ashville, Ohio. You can expect your order to arrive within 3-5 business days.

Orders that are shipping to areas outside of the contiguous United States (Alaska, Hawaii, APO/FPO/DPO, Canada, etc.) are subject to additional shipping charges. These charges will not be displayed at the time of checkout. Customers requesting packages delivered to these areas outside of the contiguous United States will receive an email with the additional shipping charges. Once these charges have been approved by the customer, the package will be released for shipment. 

Return Policy

If you are not completely satisfied with your purchase, you may return your order. You will need to return the merchandise within six months of the purchase date in its original packaging and original condition along with a copy of your order and a brief description of why you are returning the filter. You will also need to fill out our Product Return Request form. Once we receive your returned product, we will issue a refund back to the credit card you used to purchase the order. 

Please return unused product to:

FiltersUSA Returns
2938 State Route 752
Ashville, OH 43103

 

Product Not What You Ordered?

If you received a product incorrectly or received a product your did not order, comple the Product Return Request form, but DO NOT return the product until you've spoken with someong from our customer service team. If you believe you've received an incorrect item, please email us at support@filtersusa.com or call us at 847-669-3175.

 

Product Damaged in Shipping?

If your product was damaged during shipping, then complete the Product Return Request form, but DO NOT return the product until someone from our customer service team contacts you via email or phone. Your damaged product claim will process much faster if you speak with us first.

 

Exchange Policy

Unfortunately we do not accept exchange requests at this time. However, should you need to return a product, you will need to complete the Product Return Request form and return your product to us. Once we receive the undamaged product, we will issue a credit back to the credit card you used to place the order. In the meantime, we suggest you place an order for the correct product.