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Filters USA

Filters USA

OUR F O C U S -- It's all about YOU!!!

While some companies imitate our name, they cannot imitate our level of service and committment to our customers. They can't even come close.

With an Asthma sufferer in the family, and working with many physicians, we noticed that allergy environmental issues can be overlooked.

In 1999 we started a company called FiltersUSA that addresses the need to simply change your furnace or HEPA filter regularly to help improve indoor air quality. Since then, we have helped hundred of thousands of people, just like you, all over the country to improve their quality of life through improving indoor air quality.

FiltersUSA.com Delivers Value

Our direct to consumer volume pricing make it both simple and affordable for consumers to replace their filters regardless of their geographic location. We provide genuine replacement air filters and high quality generic alternatives for most every major brand, conveniently delivered to your doorstep.

FiltersUSA also provide a helpful reminder service to periodically remind you that it's time to check your filter.

 

Account Management

FiltersUSA Customers can maintain their account by visiting the Account Management Page. From there you can change your billing and shipping information or modify your password if you elected to save your information for future use from your last order. Our loyal customer get more!

 

Shipping

FiltersUSA warehouse

FiltersUSA ships directly from our warehouse in Huntley, Illinois. Shipping cost is a flat rate fixed $7.95 per order which includes insurance, regardless of quantity. Orders placed today are usually shipped no later than the next business day by FedEx ground which delivers on Saturday. You can expect your order to arrive in 7 business days. Customers can save the shipping fee by visiting our warehouse showroom located at 11259 Kiley Drive, Huntley Illinois. There is an additional shipping fee of $23.95 for Canadian orders. Orders from outside the U.S. must be placed by mail, fax or phone. Sorry, we cannot accept C.O.D. transactions. FiltersUSA customers can track their shipments 24 hours/day 7 days a week.

 

Payment Methods

We accept Visa, MasterCard, Discover Card and American Express for payment. All Prices are in US Currency. We are currently shipping only in the United States and Canada.

 

Transaction Safety is our priority.

FiltersUSA uses a secure server for transaction processing provided by GeoTrust. Click here if you prefer to fax or mail in your order.

Online shopping safety tip: When you proceeed to check out of a ecommerce site, be sure you are on the same website of the company and not moved to another website that you know nothing about. You can check by looking at the address bar window in your browser. ALWAYS be sure that you see the closed lock on your browser when you're giving your credit card information. On Netscape it will be a solid key. You can also click on the lock to view and install the secure certificate.

In order to protect our customers against fraudulent use of your credit card we ask for your Credit Card Security Code.

A CSC is a special security code feature on your American Express, Discover, MasterCard or Visa credit card. CSC's are not raised, so they are not scanned into standard credit card readers. In theory, these numbers are only visible to you. When you give your CSC to a merchant, you assist the merchant in verifying that the order is being placed by you, the card holder.

FiltersUSA requires you to enter your CSC whenever you place an order online to help us detect fraudulent use of your card before your account is charged. This simple step allows us to greatly enhance the safety and security of our ordering process. You may receive a call from our sales staff to verify your order if your CSC is missing or invalid.

  • Visa, MasterCard, or Discover Credit Card Users: Flip your card over and look at the signature box. You should see a credit card number followed by a special 3-digit code. This 3-digit code is your Card Security Code.

  • American Express Credit Card Users: Look for the 4-digit code printed on the front of your card just above and to the right of your main credit card number. This 4-digit code is your Card Security Code.


Your Privacy

Protecting Your E-mail Address

Upon the successfull completion of your order, a copy of your order is sent to your e-mail address. You will need a copy of your order if for some reason you need to return the product. We will also notify you by e-mail when your order has been shipped. Please note that some Spam filtering software may prevent you from receiving these legitimate notifications. You should check with your ISP regarding mail filtering and allow mail from shipping@filtersusa.com if you want to receive such notifications. FiltersUSA will NEVER sell your personal information. Check our privacy policy for more information.

FiltersUSA will never email you asking you to update your customer information. Beware of phishing schemes to protect yorself against identity theft. However, using e-mail addresses provided at the online order entry or Reminder Service, FiltersUSA.com periodically sends out reminder e-mail and promotional e-mail to our users announcing special product offerings. Customers can opt-out of future emails here.

Beware of Viruses

FiltersUSA does not use any file attachments when sending order confirmations. If you receive an email from FiltersUSA.com with an attachment, it did not come from FiltersUSA and is most likely a virus. As common practices you should be sure that you have current virus protection software installed on your computer. FiltersUSA uses enhanced virus protection on all our systems, unfortunately viruses can assume anyone's identity, even yours, so it is very important that you use virus protection software and encourage others to do the same. It is cheap insurance against the devastating effects of a virus infection.

 

Sales Tax
FiltersUSA is required to withhold the applicable sales tax for orders to be delivered to addresses within Illinois. The current county tax rate is 7.00%.

 

FiltersUSA tops in Customer Service

If you have any questions or concerns regarding your order, click HERE or call us 847-669-3175 M-F, 9:00 a.m. - 4:00 p.m. Central Time. We are closed on week-ends and holidays. Click here if you prefer to fax or mail in your order.

 

Share FiltersUSA Values

Tell Your Family and Friends about FiltersUSA

Share the FiltersUSA core concepts of exceptional service and uncompromising quality with your family, friends and business associates. Follow us on Facebook and Twitter to learn of late breaking discounts and product specials. FiltersUSA is BBB Accredited with a A+ rating. We appreciate your business.

 

Going Green

Reduce | Reuse | Recycle

FiltersUSA GreenProtecting our environment is important to us as it is to you. This is why we use "Green" packaging and shipping techniques and provide "Green" product options for our customers.

 
Corporate Address:
FiltersUSA
11259 Kiley Rd.
Huntley , IL 60142
D-U-N-S Number 03-328-7611

 

Tell your friends about FiltersUSA!

Did you know - We use green technologies whenever possible including shipping boxes and packing material. Our envrionment is important.
Tell a friend about FiltersUSA.com!

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To our valued customers: FiltersUSA.Com will provide
the BEST Customer Service and products in the industry!


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© 1999-2014

FiltersUSA.com


Air purifying and cleaning systems and equipment, filters
11259 Kiley Drive * Huntley IL 60142
847-669-3175

We will never give, lease or sell your personal information. Period!
All companies and logos are trademarks of their respective companies.
CONTACT US | Air Cleaner Purifier Humidifier Filters: Our Site Map
Call 847-669-3175
M-F 9 a.m. - 3 p.m. CST

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